At Zilo Hike, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with us.

By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information when you place an order or contact us:

• Name

• Phone number

• Shipping address

• Email address

We only collect information necessary to process your order, fulfill delivery, and communicate with you.

2. How We Use Your Information

Your information is used to:

• Process and fulfill your order

• Provide order updates and delivery notifications

• Respond to your inquiries or support requests

• Improve our services and website experience

• Send promotional messages

3. Data Protection

We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. All data is stored securely and is accessible only to authorized personnel.

4. Communication Preferences & Opt-Out

We may occasionally send updates or promotional messages via SMS or email to enhance your experience with Zilo Hike.

If you prefer not to receive such messages, you can opt out at any time:

• SMS Opt-Out: Reply with STOP to any promotional message.

• Email Opt-Out: Click the unsubscribe link in the footer of any promotional email, or contact us directly to request removal.

• Direct Contact Opt-Out: Email us at [email protected] with the subject line Opt-Out and your contact number or email to be removed from our list.

Note: You will still receive essential notifications related to your orders, such as confirmation and delivery updates.

5. Cookies & Website Usage

Our website may use cookies to enhance user experience, analyze traffic, and improve site functionality. You can disable cookies in your browser settings if you prefer not to allow them.

6. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services indicates your acceptance of any updates.

7. Contact Us

For questions about this Privacy Policy or to request changes to your information, please contact us at [email protected].