At Zilo Hike, we want you to love your gear as much as we love creating it. If something isn’t quite right, we’re here to help make it right. Please read our return and refund policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unworn, and in its original packaging.

• A return request must be initiated within 7 days of receiving your order.

• Items with visible signs of use or damage caused by misuse will not be eligible for return.

2. How to Request a Return

To initiate a return, please contact our customer support team with:

• Your order number

• Reason for the return

• Clear photos of the item 

Our team will guide you through the return process.

3. Return Process

Once your return is approved:

• We will arrange for pickup from your address or guide you on how to return the item.

• Returned items will be inspected to ensure they meet our return conditions.

• If the item passes inspection, your refund will be processed as described below.

4. Refund Process

As we offer Cash on Delivery (COD) only:

• You will be required to provide valid bank or UPI details for processing the refund.

• Refunds are typically processed within 7–10 business days after the returned item has been received and approved.

5. Non-Returnable Items

The following are not eligible for return:

• Items marked as final sale or non-returnable

• Products that show signs of use or damage after delivery

• Items returned without original packaging

6. Exchange Policy

If you’d like to exchange your item for a different size or product, please follow the return process above and mention that you prefer an exchange. Exchanges are subject to stock availability.

We’re happy to help! Reach out to our support team at [email protected].